Hotel H12****

Hotel was lovely and spotless clean. Our room was a great size, for 2 adults and a teenager, we stayed in a junior suite. It was very comfortable and spacious for us all. There's also complimentary tea/coffee water and selection of baked treats available all day. The hotel is very close to the old town 5min walk max. Not far to go for good restaurants and bars, and shops. The square was beautiful to visit. The hotel is only 20/25mins walking distance to Schlinders factory. There is a hop on hop off bus stop about 5mins from the hotel. The staff were very helpful, lovely and friendly and nothing is too much trouble for them. Breakfast was great, plenty to chose from. We had a tour of Auschwitz & Birkenau booked for one of the days and our pick up time was 6.30am, we had asked the staff at the hotel if they could possibly make us a packed lunch as we couldn't make breakfast. It was no trouble at all and we were sent off with our packed lunch which was fab, there was plenty for us, sandwiches, fruit, drinks, yogurts, sweet treat, and a lovely wee note saying enjoy your day, it was fantastic. We would definitely recommend this hotel if you plan to visit Krakow.

I cannot fault this hotel at all. From the moment we arrived the quality of the hotel was evident! We arrived around 23:00 and the reception staff were welcoming, informative and spoke excellent English. This continued with all hotel staff we interacted with throughout our stay. Our room was on the 4th floor, spotlessly clean, well-appointed and warm. There is bottled water in the room, sparkling and still, free of charge. The shower was hot and powerful, and there were plenty of towels for two people. Plenty of storage for clothes if you're someone who unpacks your case. Checkout was 12:00 and we were able to leave our cases with reception until we left for the airport around 18:00. We did not have breakfast at the hotel, as we prefer to explore and try different places. The hotel is 60 seconds walk to the main old town square, and is perfectly placed for exploring further across Krakow with the tram network etc. The hotel is 5 minute's walk from the Krakow Galleria (a shopping centre/mall). Will 110% stay here again when visiting, cannot find a single fault with our stay!

The room and bathroom were spacious and perfectly clean! The staff was very friendly and helpfull! The breakfast was very good and they always served coffee and tea upstairs. The locations 10/10!! Around the corner is the famous “moo moo steak & burger club” and also the Tomasza 20 Resto Bar with amazing food and good prices!! The old city is very close and as we travel in Christmas time it was very close to the Christmas market! The train station also is 20min walk and is on the ground floor of their mall “Galeria Krakowska”. I trully recommend this hotel 😊

+ the hotel is smaller, located right in the middle of the centre in a relatively quieter street just next to a park + absolutely delicious breakfast with everything you can think of + staff at the reception was helpful and smiling + although we travelled with a small dog, there was no problem with his presence in the hotel, even during the breakfast

Very Central, spotlessly clean, tasty breakfast with quality choices, professional, kind and helpful staff